Tag Archives: Google+

Counting down to AMT School

Time has been flying by at an alarming rate and not in a good way. I have lots of day job stuff to get done and a short time to do it all. Motivation is sorely lacking on the mundane tasks that just need to get done. I really need to get boots on the ground to get it all done.

I haven’t had a lot to post about airplane project wise, but I have been working on my welding and composite skills for day job projects. With everything going on, the workshop has become a bit of a mess and needs another good cleaning. I only have 20 more days to get it all done because AMT school starts in three weeks.

Aside from wrestling with the lack of motivation I have been working through some technology issues for the home network. We changed ISP’s from Comcast to AT&T just shy of two weeks ago. HUGE mistake. I don’t really like ether one but in the battle of the lesser evils, Comcast wins this round.

We DSL for many years. Our line was one of the first ones in our area nearly 15 years ago, back then it was awesome. Over time service became cludgy and outages more and more frequent. We tried to go with a higher level of service but they couldn’t get good service out to us because of our distance from the switching station. Enter Comcast about 5 years ago. The service is much faster but Comcast filters some traffic for load balancing every now and then and they prioritize traffic flows in ways that don’t benefit me (selfish I know).

Since it had been some time since we switched to broadband and technology has improved over the years, Pac Bell, our original DSL provider became SBC, then AT&T, we thought the equipment in the field might have improved a bit. No such luck. Our connection was almost as slow as dial-up! Okay, that might be an exaggeration but it did take 15 minutes to load a 5 minute video and Netflix was constantly stopping and restarting, a problem we did not have with Comcast.

Saturday night I called Comcast to see what it would take to get back on line with them. I still had all of the equipment so after a 15 minute phone call we were back on line with them and our internal network was completely switched over. I was very pleased with the results of the call. With everything switched over and running back up to speed I called, well tried to call, AT&T to cancel service.

After navigating there Byzantine help system I managed to find an article on how to cancel service. The 800 number has two notes; call during business hours (Monday through Friday 8-5 Central) and In order to route your call quickly please say “cancel service” when prompted. NOT.

The first call (yes, first call) took me through there again Byzantine phone-cyborg who routed me to the wrong department who then routed me through another phone-cyborg loop which eventually put me on hold for several minutes before hanging up on me. The second call routed me better, I think the system is trained to recognize certain phrases including expletives. Once with the right department I was put on hold for 53 minutes before an agent answered the phone.

By this time I was at the point I really wanted to bite someones head off. Seeing as it isn’t the agents fault, and with the system that busy, it’s likely that most of there other callers were pissed off and they didn’t need my help in getting into a bad mood, I played it cool. The agent was very pleasant and took care of the task at hand quickly. At least the last five minutes of the ordeal was not bad. Unless AT&T runs fiber right up to my modem for free, they wont see my business again any time soon.

On the good news side of things and having a bit to do with aviation, I redid the header graphics for the site, go ahead scroll back to the top of the page if you need to but it’s just a little house cleaning. I did make some changes to the social network links. I removed the Foursquare link, mainly because I don’t think I will be using it that much longer. I added a new graphic and link to Google+. If your scratching your head saying “What’s Google+?” take a look here.

I am hoping to do more with G+ in the future. There are some great tools for group sharing and communications. If you are interested in G+ but need an invitation please let me know and I will be happy to invite you. So far I find it very promising and I am looking forward to seeing what they have in store before it is released into the wild.

Until next time, blue skies and tailwinds,